Terms, Policies and More..

CHANGING YOUR APPOINTMENT / CANCELLATIONS

A minimum of 24 hours’ notice is required to reschedule or cancel a booked appointment without penalty. If less than 24 hours notice is given, applicable fees will apply. (50% of the service booked)

NO SHOWS

50% of the service fee is required to be paid for missing the appointment slot without communication. In order to re book in the future, this fee will need to be paid in full and an active credit card will be required on file at all times.

LATE ARRIVALS

If you are more than 15 minutes late for your appointment, this may result in a shortened service or an appointment cancellation all together. If you show up late and we no longer have enough time to perform the scheduled service, 50% of the service fee is required to be paid.

Please note, gift cards CANNOT be used to pay late fees or no shows fees. These can be paid for by debit, credit and cash only.

RETURNS

All items sold are final sale. In the case that something is defective, we will provide a new item at no cost. In the event that an allergic reaction occurs, we will provide an alternative product / exchange. No refunds will be given at any time. All discounted / clearance items are final sale. No exchanges will be provided on clearance items.

CHILDREN

We do not allow infants, toddlers and children to accompany you to any spa appointments. If you show up and a child is present, you will be required to rebook. We do not service any children under the age of 8. You must be 8 and up to book an appointment. If you are 18 and under, parental consent is needed for appointments.

LOYALTY CARDS

Loyalty cards are applicable to a select few services. If you forget your card, you miss out on that signature. We will not sign cards for past appointments. Signatures apply to full priced services only. Discounted services do not count towards loyalty cards. You are responsible for presenting your cards for the appropriate appointments. Cards are non transferable to any other persons.

EVEYRTHING YOU NEED TO KNOW ↓

PRIOR TO YOUR APPOINTMENT

  • Please be patient when waiting for a reply as we could be servicing another client at the time and refrain from sending multiple messages over numerous platforms. We will get back to you as soon as possible!

  • You will receive both an email and text confirmation 24 hours prior to your appointment as a reminder of your upcoming booking.

  • If you wish to change your appointment, you can do so via the email confirmation you receive or email us directly at info@mandelicmedicalaesthetics.com.

  • Online booking is available! Click here

  • Forms of payment accepted include cash, debit and credit. E-transfers are not accepted. We also have financing available here!

  • Make sure you have read and acknowledge all Beauty by Stacey's policies. All online consent forms must be filled out prior to your appointment.

  • Make sure you have followed all pre appointment instructions for your appointment.

  • There is lots of free road parking all around the building.

  • Please note there are 3 steps leading up to the spa. If stairs are an issue, please be mindful of this.

  • Please have a seat in the front lobby. We will grab you when we are ready for your scheduled appointment.

AFTER YOUR APPOINTMENT

  • Rebook before you go! We are growing increasingly busier and busier so be sure to book your next appointment before you leave!

  • Share to social media and tag us!

  • If you are unhappy, unsatisfied or have any questions about a service or product, please reach out to me directly: info@mandelicmedicalaesthetics.com

  • All services and products are non refundable. Please refer to policies.

  • Please make sure to follow all after care instructions given to you post treatment.