Terms & Policies

CHANGING YOUR APPOINTMENT / CANCELLATIONS

A minimum of 24 hours’ notice is required to reschedule or cancel a booked appointment without penalty. If less than 24 hours notice is given, applicable fees will apply. (50% of the service booked)

NO SHOWS

50% of the service fee is required to be paid for missing the appointment slot without communication. In order to re book in the future, this fee will need to be paid in full and an active credit card will be required on file at all times.

LATE ARRIVALS

If you are more than 15 minutes late for your appointment, this may result in a shortened service or an appointment cancellation all together. If you show up late and we no longer have enough time to perform the scheduled service, 50% of the service fee is required to be paid.

Please note, gift cards CANNOT be used to pay late fees or no shows fees. These can be paid for by debit, credit and cash only.

RETURNS

All items sold are final sale. In the case that something is defective, we will provide a new item at no cost. In the event that an allergic reaction occurs, we will provide an alternative product / exchange. No refunds will be given at any time. All discounted / clearance items are final sale. No exchanges will be provided on clearance items.